Administration

Plant Management

Statewide Outcome(s):

Plant Management Division (PMD) supports the following statewide outcome(s).

Efficient and accountable government services.

Context:

PMD strives to provide responsive and cost-effective services to ensure well-functioning buildings and keep lease rates as low as possible.

Strategies:

PMD provides facilities management services primarily to the State Capitol Complex, where it operates and maintains 22 buildings, 32 parking facilities and 40 acres of green space. Services are also provided to a limited number of buildings throughout the Twin Cities and Greater Minnesota. Other operations include federal and interoffice mail distribution services and the Minnesota Bookstore, which includes the State Register. Primary customers of PMD are state agencies, the Governor’s Office, the Legislature, and visitors to the Capitol Complex. The Bookstore serves state and local governments, school districts, and higher education entities. PMD operates as an internal service fund whereby income is generated from building lease rates. Income also comes from central mail postage rates and bookstore sales. There is a general fund appropriation for mail services. PMD supports the outcome of efficient and accountable government services through:

·         Facility operations and services – Provide clean, functional, efficient, safe, attractive, and environmentally-sound space for building occupants.

·         Parking and alternative transportation operations and services – Provide safe and adequate parking.

·         Grounds operations and services – Provide for safe movement within the Capitol Complex.

Results:

PMD monitors multiple measures that act as indicators of PMD’s performance. These measures are: customer satisfaction, building functionality, building disruptions, and sustainability.

Performance Measures Notes:

1.     Customer satisfaction data compares the results of FY 2011 and FY 2012 data. Occupants in PMD managed buildings are asked to complete a survey annually. The survey measures PMD occupants’ opinion of several operating parameters including building working condition, cleanliness, resolution of facility problems, employee courtesy, building and grounds appearance, parking services, etc. The percentage identifies tenant satisfaction.

2.     Work order completion statistics compare the FY 2011 and FY 2012 timeliness of work order completion. Work order completion times vary by category of work order (immediate, seven day, 14 day, 30 day, or 60-plus days). PMD tracks the aggregate success rate for all categories as a percentage. The reports are developed from Admin’s work order management system known as ARCHIBUS.

3.     PMD has recently started to track the number of service disruptions (utility outages, false fire alarms, and building envelope failures that cause work disruptions for the customer). The current data represents the FY 2012 summary of outages. PMD will continue to track this information for FY 2013 to determine trend data.

4.     Energy reduction data compares FY 2011 and FY 2012 total energy consumption. PMD has been tracking monthly energy consumption for the buildings it manages since July 2007. Current reduction total in the table above has been normalized for weather.