Minnesota Governor's Council on Developmental Disabilities Business Results Federal Fiscal Year 2016 October 1, 2015 - September 30, 2016 FFY 2016 Business Results Customer Focus Results A.Technical Assistance Contacts FFYs 2007 - 2016 Technical Assistance Contacts (includes repeat customers) year number 2007 13740 2008 14064 2009 14041 2010 13648 2011 15182 2012 16861 2013 15844 2014 18638 2015 18261 2016 20397 Note: FFY 2008: mn.gov/disability-mn launched FFY 2010: E-learning contacts added July 2011: State government shutdown FFY 2016 Business Results Customer Focus Results B. Total Compliments (mail/email) Technical assistance; timeliness; and presentations, products/services, and Partners in Policymaking FFYs 2007 - 2016 year number FFY2007 973 FFY2008 779 FFY2009 795 FFY2010 821 FFY2011 1063 FFY2012 1131 FFY2013 955 FFY2014 1282 FFY2015 1219 FFY2015 1251 NOTE: Compliments are searched for actionable items July 2011: State government shutdown FFY 2016 Business Results Customer Focus Results C. Publication Orders FFYs 2007 - 2016 Number of Orders for Print Publications FFY2007 362 FFY2008 221 FFY2009 106 FFY2010 130 FFY2011 202 FFY2012 115 FFY2013 72 FFY2014 42 FFY2015 56 FFY2015 175 NOTE: July 2011: State government shutdown Print publications are treated as an alternative to electronic versions and downloads FFY 2016 Business Results Customer Focus Results D. Publications Rating (scale of 1 - 10; 10 = highest) FFYs 2007 - 2016 Publication Rating Scores FFY2007 9.2 FFY2008 9.2 FFY2009 10.0 FFY2010 9.0 FFY2011 8.8 FFY2012 9.8 FFY2013 9.4 FFY2014 8.7 FFY2015 8.9 FFY2015 9.5 ^ = Good NOTE: July 2011: State government shutdown FFY 2016 Business Results Customer Focus Results E. Publication Delivery Time FFYs 2007 - 2016 On Time Delivery of Publications (Industry standard = 3 days) ^ = Good FFY2007 99% FFY2008 99.50% FFY2009 100% FFY2010 100% FFY2011 100% FFY2012 100% FFY2013 100% FFY2014 100% FFY2015 100% FFY2016 100% NOTE: July 2011: State government shutdown FFY 2016 Business Results Customer Focus Results F. Publication Evaluation FFYs 2007 - 2016 Publication Evaluation - Usefulness/Helpfulness = Yes ^ = Good FFY2007 100% FFY2008 100% FFY2009 100% FFY2010 100% FFY2011 98% FFY2012 100% FFY2013 100% FFY2014 100% FFY2015 100% FFY2016 100% NOTE: FFY2011: ASD Emergency Planning Kits evaluated at AuSM Conference FFY 2016 Business Results Customer Focus Results G. Print Publications and Downloads FFYs 2007 - 2016 Publications Print Publications, Downloads and Video Files (2013-2014) Publications V = Good Downloads ^ = Good (Downloads and Video Files) FFY2007 Publications 27,800 Downloads 263,694 Total equals 291,494 FFY2008 Publications 20,402 Downloads 405,670 Total equals 426,072 FFY2009 Publications 8,363 Downloads 8,363 Total equals 461,229 FFY2010 Publications 8,874 Downloads 642,006 Total equals 650,880 FFY2011 Publications 10,686 Downloads 519,161 Total equals 535,521 FFY2012 Publications 18,847 Downloads 1,260,703 Total equals 1,279,550 FFY2013 Publications 12,845 Downloads 1,182,934 Video Files 52765 Total equals 1,248,544 FFY2014 Publications 7291 Downloads 644,895 Video Files 36674 Total equals 688,860 FFY2015 Publications 3373 Downloads 373,778 Video Files 70350 Total equals 447,501 FFY2016 Publications 5972 Downloads 393,982 Video Files 4,188 Total equals 447,501 NOTE: July 2011: State government shutdown July 2012: Software and website data collection methods changed FFY 2013: Video files added FFYs 2014 and 2015: Decrease in downloads due to IT infrastructure changes; some IP addresses dropped. FFY 2016 Business Results Customer Focus Results H. Online Visits (Websites and Mobile Browsers) FFYs 2007 - 2016 Total Number of Visitors (Websites and mn.gov/disability-mn) and Visits from Mobile Browsers ^ = Good Total Number of Visitors FFY2007 185,060 FFY2008 202,814 FFY2009 247,111 FFY2010 260,956 FFY2011 247,420 FFY2012 256,768 FFY2013 307,036 FFY2014 344,208 FFY2015 375,553 FFY2016 412,330 Visits from Mobile Browsers FFY2013 28,764 FFY2014 45,291 FFY2015 61,629 FFY2016 75,012 NOTE: July 2012: Software and website data collection methods changed FFY 2013: Mobile browser visits added FFY 2013: Video files added FFY 2016 Business Results Customer Focus Results I. mn.gov/disability-mn Visitors FFYs 2011 - 2016 FFY2011 33752 FFY2012 34841 FFY2013 34829 FFY2014 37848 FFY2015 41152 FFY2016 43961 NOTE: July 2011: State government shutdown FFY 2016 Business Results Customer Focus Results J. Facebook Users and Facebook Visits/Views FFY 2011 - 2015 Facebook Users 2012 14791 2013 21023 2014 33582 2015 61843 2016 122184 Facebook Visits/Views 2012 47158 2013 54457 2014 77393 2015 122320 2016 216279 NOTE: Tracking measures changed in 2012; data results are for eight months in 2012. K. Tech App Downloads FFY 2012-2015 Autism 5-Point Scale(released 10/5/11) 2013 24502 2014 28489 2015 32705 2016 46992 Telling Your Story(released 7/13/12) 2013 1230 2014 1973 2015 3379 NOTE: Totals are cumulative from release date FFY 2016 Business Results Customer Focus Results L. Online Learning Visits and M. Online Learning IPSII Results (scale of 1 - 5; 5 = highest) L. LMS* Online Learning Visits FFYs 2014 - 2016 FFY2014 12920 FFY2015 7900 FFY2016 6967 M. Online Learning IPSII Results FFYs 2013 - 2016 I 2013 4.4 2014 4.2 2015 4.2 2016 4.2 P 2013 4.3 2014 4.1 2015 4.2 2016 4.2 S 2013 4.4 2014 4.3 2015 4.3 2016 4.1 II 2013 4.4 2014 4.0 2015 4.3 2016 4.2 *Learning Management System 2014: Learning management system began tracking March 2014 FFY 2016 Business Results Customer Focus Results N. Cosponsored Training Conferences - Attendees FFYs 2007 - 2016 ^ = Good Attendees at Cosponsored Training Conferences FFY2007 2638 FFY2008 2241 FFY2009 1837 FFY2010 1915 FFY2011 2599 FFY2012 1550 FFY2013 3254 FFY2014 2328 FFY2015 1830 FFY2016 1324 FFY 2016 Business Results Financial and Market Results A. Matching Funds FFYs 2009 - 2016 Matching Funds ^ = Good FFY2009 $414,607 FFY2010 $472,722 FFY2011 $356,708 FFY2012 $375,184 FFY2013 $555,426 FFY2014 $413,109 FFY2015 $528,050 FFY2016 $408,675 Goal = 25% Match $338,347 FFY2016 $337,358 FFY2015 $323,591 FFY2014 $338,965 FFY2013 $340,300 FFY2012 $340,740 FFY2011 $341,423 FFY2010 $341,423 FFY2009 $341,423 FFY2008 $340,534 FFY2007 NOTE: FFYs 2009 & 2010 includes legislative support for self advocacy totaling over $100,000 per year FFY 2016 Business Results Financial and Market Results B. Carry Forward Funds FFYs 2009 - 2016 Carry Forward Funds ^ = Good FFY2009 $220,422 FFY2010 $246,678 FFY2011 $256,546 FFY2012 $271,794 FFY2013 $241,959 FFY2014 $250,599 FFY2015 $266,985 FFY2016 $310,928 FFY 2016 Business Results Human Resource Results A. Training Hours – Council Members and Staff FFYs 2005 - 2015 Core Learning and Quality Improvement Training Person Hours of Training ^ = Good FFY2007 467.25 FFY2008 512.25 FFY2009 445.75 FFY2010 561.75 FFY2011 540 FFY2012 539 FFY2013 483.25 FFY2014 460 FFY2015 511 FFY2016 486 FFY 2016 Business Results Supplier /Partner Results A. African American Outreach Pre-Post IPSII (scale of 1 - 5; 5 = highest) Levels and Trends FFYs 2010 - 2016 Independence FFY2010 Pre 2.5 Post 4.0 FFY2011 Pre 3.6 Post 4.4 FFY2012 Pre 4.0 Post 4.7 FFY2013 Pre 4.0 Post 4.9 FFY2014 Pre 3.5 Post 5.0 FFY2015 Pre 2.4 Post 5.0 FFY2016 Pre 3.0 Post 5.0 Productivity FFY2010 Pre 2.2 Post 4.8 FFY2011 Pre 2.8 Post 4.1 FFY2012 Pre 3.5 Post 4.6 FFY2013 Pre 3.5 Post 4.8 FFY2014 Pre 3.2 Post 5.0 FFY2015 Pre 2.2 Post 5.0 FFY2016 Pre 2.3 Post 5.0 Self Determination FFY2010 Pre 2.8 Post 4.7 FFY2011 Pre 3.4 Post 4.1 FFY2012 Pre 3.9 Post 4.6 FFY2013 Pre 3.9 Post 4.9 FFY2014 Pre 3.6 Post 5.0 FFY2015 Pre 2.6 Post 5.0 FFY2016 Pre 3.5 Post 5.0 Integration/Inclusion FFY2010 Pre 2.4 Post 4.7 FFY2011 Pre 3.5 Post 4.5 FFY2012 Pre 4.0 Post 4.6 FFY2013 Pre 4.0 Post 4.9 FFY2014 Pre 3.3 Post 5.0 FFY2015 Pre 2.6 Post 5.0 FFY2016 Pre 2.4 Post 5.0 FFY 2016 Business Results Supplier/Partner Results C. Partners in Policymaking IPSII Results Longitudinal Study (February 2016) Years XXIV to XXVII (Classes 28 - 31) IPSII Results ^ = Good XXIV/28 XXV/29 XXVI/30 XXVII/31 Independence 100% 100% 95% 70% Productivity 100% 67% 38% 30% Self Determinaton 83% 88% 95% 70% Integration/Inclusion 83% 95% 68% 40% FFY 2016 Business Results Supplier/Partner Results B. Partners in Policymaking Pre-Post IPSII (scale of 1 - 5; 5 = highest) Levels and Trends (Classes 27 - 33) FFYs 2009-2016 Independence Class 27 Pre 4.0 Post 4.5 Class 28 Pre 4.4 Post 4.6 Class 29 Pre 4.0 Post 4.6 Class 30 Pre 4.3 Post 4.6 Class 31 Pre 4.2 Post 4.7 Class 32 Pre 4.4 Post 4.6 Class 33 Pre 4.3 Post 4.4 Productivity Class 27 Pre 4.0 Post 4.7 Class 28 Pre 4.4 Post 4.6 Class 29 Pre 3.6 Post 4.8 Class 30 Pre 3.9 Post 4.5 Class 31 Pre 3.9 Post 4.4 Class 32 Pre 4.1 Post 4.6 Class 33 Pre 3.9 Post 4.0 Self Determination Class 27 Pre 3.8 Post 4.7 Class 28 Pre 4.1 Post 4.5 Class 29 Pre 4.0 Post 4.8 Class 30 Pre 3.9 Post 4.4 Class 31 Pre 4.0 Post 4.6 Class 32 Pre 4.2 Post 4.7 Class 33 Pre 3.9 Post 4.1 Integration/Inclusion Class 27 Pre 3.4 Post 4.4 Class 28 Pre 3.9 Post 4.2 Class 29 Pre 3.8 Post 4.8 Class 30 Pre 3.5 Post 4.5 Class 31 Pre 3.4 Post 4.6 Class 32 Pre 3.3 Post 4.4 Class 33 Pre 3.3 Post 3.8 FFY 2016 Business Results Supplier/Partner Results C. Self Advocacy - SAM Central and NW Regions Training Sessions and Attendees, Teachers/Trainers, Evaluation Results (scale of 1 - 5; 5 = highest) FFYs 2012 - 2016 Number of Training Sessions Central FFY2012 22 FFY2013 27 FFY2014 21 FFY2015 21 FFY2016 20 Northwest FFY2012 19 FFY2013 27 FFY2014 17 FFY2015 25 FFY2016 14 Self Advocates Attending Training Sessions Central FFY2012 252 FFY2013 640 FFY2014 136 FFY2015 312 FFY2016 353 Northwest FFY2012 212 FFY2013 577 FFY2014 192 FFY2015 483 FFY2016 262 Self Advocates as Trainers/Teachers Central FFY2012 25 FFY2013 60 FFY2014 20 FFY2015 46 FFY2016 21 Northwest FFY2011 24 FFY2013 53 FFY2014 23 FFY2015 46 FFY2016 11 Training Session Evaluation Results FFY2016 Central Knowledge 4.3 Usefulness 4.2 Quality 4.2 Northwest Knowledge 4.2 Usefulness 4.6 Quality 4.6 FFY 2016 Business Results Supplier/Partner Results D. Self Advocacy - SAM Central and NW Regions IPSII Results (% = Yes) FFYs 2011 - 2016 Independence Central FFY2011 98% FFY2012 97% FFY2013 100% FFY2014 98% FFY2015 93% FFY2016 100% Northwest FFY2011 94% FFY2012 99% FFY2013 100% FFY2014 95% FFY2015 98% FFY2016 100% Productivity Central FFY2011 90% FFY2012 81% FFY2013 100% FFY2014 87% FFY2015 96% FFY2016 95% Northwest FFY2011 63% FFY2012 62% FFY2013 100% FFY2014 77% FFY2015 100% FFY2016 100% Self Determination Central FFY2011 99% FFY2012 97% FFY2013 100% FFY2014 94% FFY2015 100% FFY2016 100% Northwest FFY2011 94% FFY2012 99% FFY2013 100% FFY2014 91% FFY2015 100% FFY2016 100% Integration/Inclusion Central FFY2011 97% FFY2012 94% FFY2013 100% FFY2014 98% FFY2015 100% FFY2016 94% Northwest FFY2011 88% FFY2012 94% FFY2013 100% FFY2014 92% FFY2015 100% FFY2016 100% FFY 2016 Business Results Supplier/Partner Results E. Self Advocacy - Anti-Bullying Campaign Training Sessions, Attendees, Evaluation Results (scale of 1-5, 5-highest) FFY 2013-2016 Number of Training Sessions FFY2013 11 Number of Training Sessions FFY2014 17 Number of Training Sessions FFY2015 24 Number of Training Sessions FFY2016 37 Training Session Attendees FFY2013-2016 2013 Teachers 23 2014 Teachers 24 2015 Teachers 32 2016 Teachers 59 2013 Students 330 2014 Students 468 2015 Students 596 2016 Students 1009 Training Session Evaluation Results FFY2013-2016 2013 Knowledge 4.6 2014 Knowledge 4.8 2015 Knowledge 4.7 2016 Knowledge 4.6 2013 Usefulness 4.5 2014 Usefulness 4.6 2015 Usefulness 4.6 2016 Usefulness 4.6 2013 Quality 4.6 2014 Quality 4.7 2015 Quality 4.7 2016 Quality 4.7 FFY 2016 Business Results Supplier/Partner Results F. Self Advocacy - Anti-Bullying Campaign Self Advocates as Trainers/Teachers and IPSII Results (scale of 1-5, 5-highest) FFY 2013-2016 Number of Self Advocates as Trainers/Teachers 2013 4 2014 6 2015 9 2016 10 IPSII Results (Scale of 1-5, 5 = highest) 2013 I 4.8 2014 I 4.9 2015 I 5.0 2016 I 5.0 2013 P 4.8 2014 P 4.8 2015 P 5.0 2016 P 5.0 2013 S 4.7 2014 S 4.9 2015 S 5.0 2016 S 5.0 2013 II 4.9 2014 II 4.8 2015 II 4.9 2016 II 4.9 FFY 2016 Business Results Supplier/Partner Results G. Individuals Employed, and IPSII Results (% = Yes) FFY 2013-2016 Individuals Employed 2013 Transition Students 6 2014 Transition Students 7 2015 Transition Students 6 2016 Transition Students 4 2013 Adults with DD 6 2014 Adults with DD 9 2015 Adults with DD 9 2016 Adults with DD 9 IPSII Results (% = Yes) 2013 I 5.0 2014 I 4.3 2015 I 4.1 2016 I 4.5 2013 P 5.0 2014 P 4.6 2015 P 4.8 2016 P 4.8 2013 S 5.0 2014 S 4.4 2015 S 4.5 2016 S 4.5 2013 II 5.0 2014 II 4.6 2015 II 4.5 2016 II 4.8 FFY 2016 Business Results Supplier/Partner Results H. Employment Training Sessions Attendees and Evaluation Results FFY 2013-2016 Training Session Attendees 2013 Individuals/Families 68 2014 Individuals/Families 21 2015 Individuals/Families 114 2016 Individuals/Families 121 2013 Businesses/Service Providers 39 2014 Businesses/Service Providers 11 2015 Businesses/Service Providers 354 2016 Businesses/Service Providers 96 Training Session Evaluation Results FFY 2013-2016 Individuals/Families and/or Businesses 2013 Knowledge 4.2 2014 Knowledge 4.3 2015 Knowledge 4.5 2013 Usefulness 4.7 2014 Usefulness 4.5 2015 Usefulness 4.9 2013 Quality 4.4 2014 Quality 4.4 2014 Quality 4.7 In 2016, 4 sessions were rated in terms of useful/helpful = 82% yes Ration (1 - 10 scale; 10 = highest): 8.1 Governor's Council on Developmental Disabilities Minnesota Department of Administration 370 Centennial Office Building 658 Cedar Street Saint Paul, Minnesota 55155 www.mn.gov/mnddc www.mn.gov/mnddc/pipm Call: 651.296.4018 Toll Free: 877.348.0505 MN Relay Service: 800.627.3529 or 711 Email: admin.dd.info@state.mn.us Reduce, Reuse, Recycle