Minnesota Governor's Council on Developmental Disabilities 

Business Results 

Federal Fiscal Year 2015 
October 1, 2014 - September 30, 2015

FFY 2015
Business Results 

Customer Focus Results  
A.Technical Assistance Contacts 
FFYs 2004 - 2014 

Technical Assistance Contacts 
(includes repeat customers) 

year	number																								
2005	7271								
2006	6601								
2007	13740								
2008	14064								
2009	14041								
2010	13648								
2011	15182
2012	16861
2013	15844	
2014	18638
2015	18261							
									
Note: FFY 2008: mn.gov/disability-mn launched 
FFY 2010: E-learning contacts added
July 2011: State government shutdown 


FFY 2015
Business Results
 
Customer Focus Results 
B. Total Compliments (mail/email) 
Technical assistance; timeliness; and presentations, 
products/services, and Partners in Policymaking 
FFYs 2004 - 2014

year		number																	
FFY2005		749					
FFY2006		796					
FFY2007		973					
FFY2008		779					
FFY2009		795					
FFY2010		821					
FFY2011		1063
FFY2012		1131
FFY2013		955	
FFY2014		1282
FFY2015		1219
							
NOTE: Compliments are searched for actionable items
July 2011: State government shutdown


FFY 2015
Business Results 

Customer Focus Results 
C. Publication Orders 
FFYs 2004 - 2014 

Number of Orders for Print Publications 
 
FFY2005 410
FFY2006 417
FFY2007 362
FFY2008 221
FFY2009 106
FFY2010 130
FFY2011 202
FFY2012 115
FFY2013 72
FFY2014 42
FFY2015 56

NOTE: July 2011: State government shutdown
Print publications are treated as an alternative to electronic versions and downloads 


FFY 2015
Business Results 

Customer Focus Results 
D. Publications Rating (scale of 1 - 10; 10 = highest) 
FFYs 2004 - 2014 

Publication Rating Scores 

FFY2005 9.2
FFY2006 9.2
FFY2007 9.2
FFY2008 9.2
FFY2009 10.0
FFY2010 9.0
FFY2011 8.8
FFY2012 9.8
FFY2013 9.4
FFY2014 8.7
FFY2015 8.9

 ^ = Good 

NOTE: July 2011: State government shutdown


FFY 2015
Business Results 

Customer Focus Results 
E. Publication Delivery Time 
FFYs 2004 - 2014 

On Time Delivery of Publications 
(Industry standard = 3 days) 

^ = Good 

FFY2005 100%
FFY2006 98%
FFY2007 99%
FFY2008 99.50%
FFY2009 100%
FFY2010 100%
FFY2011 100%
FFY2012 100%
FFY2013 100%
FFY2014 100%
FFY2015 100%

NOTE: July 2011: State government shutdown


FFY 2015
Business Results 

Customer Focus Results 
F. Publication Evaluation 
FFYs 2004 - 2014 

Publication Evaluation - Usefulness/Helpfulness = Yes 

^ = Good 

FFY2005 98% 
FFY2006 97%
FFY2007 100%
FFY2008 100% 
FFY2009 100%
FFY2010 100% 
FFY2011 98%
FFY2012 100%
FFY2013 100%
FFY2014 100%
FFY2015 100%

NOTE: FFY2011: ASD Emergency Planning Kits evaluated at AuSM Conference 


FFY 2015
Business Results 

Customer Focus Results 
G. Print Publications and Downloads 
FFYs 2005 - 2014 

Publications 
Print Publications, Downloads and Video Files (2013-2014)

Publications V = Good 
Downloads ^ = Good (Downloads and Video Files)

FFY2006
Publications 21,201
Downloads 147,346
Total equals 168,547 

FFY2007
Publications 27,800
Downloads 263,694
Total equals 291,494 

FFY2008
Publications 20,402
Downloads 405,670
Total equals 426,072 

FFY2009
Publications 8,363
Downloads 8,363
Total equals 461,229 

FFY2010
Publications 8,874
Downloads 642,006
Total equals 650,880 

FFY2011
Publications 10,686
Downloads 519,161 
Total equals 535,521 

FFY2012
Publications 18,847
Downloads 1,260,703 
Total equals 1,279,550

FFY2013
Publications 12,845
Downloads 1,182,934 
Video Files 52765
Total equals 1,248,544

FFY2014
Publications 7291
Downloads 644,895 
Video Files 36674
Total equals 688,860

FFY2015
Publications 3373
Downloads 373,778 
Video Files 70350
Total equals 447,501

NOTE: July 2011: State government shutdown
July 2012: Software and website data collection methods changed
FFY 2013: Video files added
FFYs 2014 and 2015: Decrease in downloads due to IT infrastructure changes; some IP addresses dropped.


FFY 2015
Business Results 

Customer Focus Results 
H. Online Visits (Websites and Mobile Browsers) 
FFYs 2005 - 2014

Total Number of Visitors (Websites and mn.gov/disability-mn)
and Visits from Mobile Browsers

^ = Good

Total Number of Visitors
FFY2006 163,604 
FFY2007 185,060
FFY2008 202,814
FFY2009 247,111
FFY2010 260,956
FFY2011 247,420
FFY2012 256,768
FFY2013 307,036
FFY2014 344,208
FFY2015 375,553

Visits from Mobile Browsers
FFY2013 28764
FFY2014 45291
FFY2015 61629

NOTE: July 2012: Software and website data collection methods changed
FFY 2013: Mobile browser visits added
FFY 2013: Video files added
 

FFY 2015
Business Results

Customer Focus Results
I. mn.gov/disability-mn Visitors
FFYs 2010 - 2015

FFY2010 38268 
FFY2011 33752 
FFY2012 34841 
FFY2013 34829 
FFY2014 37848
FFY2015 41152

NOTE: July 2011: State government shutdown 

  
FFY 2015
Business Results 

Customer Focus Results 

J. Facebook Users and Facebook Visits/Views
FFY 2011 - 2015 

Facebook Users
2011  998
2012  14791
2013  21023
2014  33582
2015  61843

Facebook Visits/Views
2011  8196
2012  47158
2013  54457
2014  77393
2014  122320

NOTE: Tracking measures changed in 2012; data results are for eight months in 2012.

K. Tech App Downloads
FFY 2012-2015
 
Autism 5-Point Scale(released 10/5/11)
2012 14597
2013 24502
2014 28489
2015 32705
 
Telling Your Story(released 7/13/12)
2012 345
2013 1230
2014 1973
2014 2568

NOTE: Totals are cumulative from release date

FFY 2015
Business Results 

Customer Focus Results 
L. Online Learning Visits and M. Online Learning IPSII Results 
(scale of 1 - 5; 5 = highest) 

L. LMS* Online Learning Visits 

FFYs 2014 - 2015  
 
FFY2014 12920
FFY2015 7900

M. Online Learning IPSII Results 
FFYs 2012  - 2015
 
I 
2012 4.3
2013 4.4
2014 4.2
2015 4.2

P 
2012 4.3
2013 4.3
2014 4.1
2015 4.2

S 
2012 4.3
2013 4.4
2014 4.3
2015 4.3

II 
2012 4.3
2013 4.4
2014 4.0
2015 4.3

*Learning Management System
2014: Learning management system began tracking March 2014


FFY 2015
Business Results 

Customer Focus Results 
N. Cosponsored Training Conferences - Attendees 
FFYs 2004 - 2014 

^ = Good 

Attendees at Cosponsored Training Conferences 
 
FFY2005		3056 
FFY2006		2743
FFY2007		2638 
FFY2008		2241
FFY2009		1837
FFY2010		1915
FFY2011		2599
FFY2012		1550
FFY2013		3254
FFY2014		2328
FFY2015		1830


FFY 2015
Business Results 

Financial and Market Results 
A. Matching Funds 
FFYs 2007 - 2015

Matching Funds 
^ = Good 
 
FFY2007 $431,324 
FFY2008 $657,435
FFY2009 $414,607
FFY2010 $472,722 
FFY2011 $356,708
FFY2012 $375,184
FFY2013 $555,426
FFY2014 $413,109
FFY2015 $528,050

Goal = 25% Match 

$337,358 
FFY2015

$323,591 
FFY2014

$338,965 
FFY2013

$340,300 
FFY2012 

$340,740
FFY2011

$341,423 
FFY2010 

$341,423 
FFY2009 

$341,423 
FFY2008 

$340,534 
FFY2007

NOTE: FFYs 2009 & 2010 includes legislative support for self advocacy totaling over $100,000 per year


FFY 2015
Business Results 

Financial and Market Results 
B. Carry Forward Funds 
FFYs 2006 - 2015 

Carry Forward Funds 

^ = Good 
 
FFY2006 $214,957 
FFY2007 $232,344
FFY2008 $307,588
FFY2009 $220,422
FFY2010 $246,678 
FFY2011 $256,546
FFY2012 $271,794
FFY2013 $241,959
FFY2014 $250,599
FFY2015 $266,985


FFY 2015
Business Results 

Human Resource Results 
A. Training Hours – Council Members and Staff 
FFYs 2005 - 2015 

Core Learning and Quality Improvement Training 

Person Hours of Training 

^ = Good 

FFY2005 328
FFY2006 250.5
FFY2007 467.25 
FFY2008 512.25
FFY2009 445.75
FFY2010 561.75
FFY2011 540
FFY2012 539
FFY2013 483.25
FFY2014 460
FFY2015 511


FFY 2015
Business Results

Supplier /Partner Results 
A. African American Outreach Pre-Post IPSII (scale of 1 - 5; 5 = highest) 
Levels and Trends FFYs 2010 - 2015 

Independence

FFY2010
Pre 2.5
Post 4.0

FFY2011 
Pre 3.6
Post 4.4

FFY2012 
Pre 4.0
Post 4.7

FFY2013 
Pre 4.0
Post 4.9

FFY2014 
Pre 3.5
Post 5.0

FFY2015 
Pre 2.4
Post 5.0


Productivity 

FFY2010
Pre 2.2
Post 4.8

FFY2011 
Pre 2.8
Post 4.1

FFY2012 
Pre 3.5
Post 4.6

FFY2013 
Pre 3.5
Post 4.8

FFY2014 
Pre 3.2
Post 5.0

FFY2015 
Pre 2.2
Post 5.0



Self Determination 

FFY2010
Pre 2.8
Post 4.7

FFY2011 
Pre 3.4
Post 4.1

FFY2012 
Pre 3.9
Post 4.6

FFY2013 
Pre 3.9
Post 4.9

FFY2014 
Pre 3.6
Post 5.0

FFY2015 
Pre 2.6
Post 5.0
 
Integration/Inclusion 

FFY2010
Pre 2.4
Post 4.7

FFY2011 
Pre 3.5
Post 4.5

FFY2012 
Pre 4.0
Post 4.6

FFY2013 
Pre 4.0
Post 4.9

FFY2014 
Pre 3.3
Post 5.0

FFY2015 
Pre 2.6
Post 5.0


FFY 2015
Business Results 

Supplier/Partner Results 
C. Partners in Policymaking IPSII Results
Longitudinal Study (May 2015)
Years XXIII to XXVI (Classes 27 - 30)

IPSII Results 
^ = Good 
							XXIII/27	XXIV/28		XXV/29		XXVI/30
Independence				100%		100%		100%		95%
Productivity				100%		67%			38%			84%
Self Determinaton			100%		83%			88%			95%
Integration/Inclusion		100%		83%			95%			68%


FFY 2015
Business Results 

Supplier/Partner Results 
B. Partners in Policymaking Pre-Post IPSII (scale of 1 - 5; 5 = highest) 
Levels and Trends (Classes 26 - 32) FFYs 2008-2015

Independence

Class 26 
Pre 3.8 
Post 4.4

Class 27 
Pre 4.0 
Post 4.5

Class 28
Pre 4.4
Post 4.6

Class 29
Pre 4.0
Post 4.6

Class 30
Pre 4.3
Post 4.6

Class 31
Pre 4.2
Post 4.7

Class 32
Pre 4.4
Post 4.6


Productivity 

Class 26 
Pre 3.8
Post 4.5

Class 27 
Pre 4.0
Post 4.7

Class 28
Pre 4.4
Post 4.6

Class 29
Pre 3.6
Post 4.8

Class 30
Pre 3.9
Post 4.5

Class 31
Pre 3.9
Post 4.4

Class 32
Pre 4.1
Post 4.6


Self Determination 

Class 26 
Pre 3.6
Post 4.4

Class 27 
Pre 3.8
Post 4.7

Class 28
Pre 4.1
Post 4.5

Class 29
Pre 4.0
Post 4.8

Class 30
Pre 3.9
Post 4.4

Class 31
Pre 4.0
Post 4.6

Class 32
Pre 4.2
Post 4.7

 
Integration/Inclusion 

Class 26 
Pre 3.4
Post 4.0

Class 27 
Pre 3.4
Post 4.4

Class 28
Pre 3.9 
Post 4.2

Class 29
Pre 3.8 
Post 4.8

Class 30
Pre 3.5 
Post 4.5

Class 31
Pre 3.4 
Post 4.6

Class 32
Pre 3.3 
Post 4.4



FFY 2015
Business Results 

Supplier/Partner Results 
C. Self Advocacy - SAM Central and NW Regions 
Training Sessions and Attendees, Teachers/Trainers, Evaluation Results 
(scale of 1 - 5; 5 = highest) FFYs 2010 - 2015

Number of Training Sessions
Central
FFY2010 30
FFY2011 18
FFY2012 22
FFY2013 27
FFY2014 21
FFY2015 21

Northwest
FFY2010 33
FFY2011 17
FFY2012 19
FFY2013 27
FFY2014 17
FFY2015 25

Self Advocates Attending Training Sessions
Central 
FFY2010 804
FFY2011 283
FFY2012 252
FFY2013 640
FFY2014 136
FFY2015 312

Northwest
FFY2010 407
FFY2011 158
FFY2012 212
FFY2013 577
FFY2014 192
FFY2015 483

Self Advocates as Trainers/Teachers 
Central 
FFY2010 29
FFY2011 29
FFY2012 25
FFY2013 60
FFY2014 20
FFY2015 46

Northwest
FFY2010 14
FFY2011 6
FFY2011 24
FFY2013 53
FFY2014 23
FFY2015 46

Training Session Evaluation Results FFY2015 
Central
Knowledge 4.3
Usefulness 4.4
Quality 4.5

Northwest 
Knowledge 4.6
Usefulness 4.5
Quality 4.2


FFY 2015
Business Results 

Supplier/Partner Results 
D. Self Advocacy - SAM Central and NW Regions 
IPSII Results (% = Yes) FFYs 2010 - 2015

Independence 
Central
FFY2010 87%
FFY2011 98%
FFY2012 97%
FFY2013 100%
FFY2014 98%

Northwest
FFY2010 85%
FFY2011 94%
FFY2012 99%
FFY2013 100%
FFY2014 95%
FFY2015 98%


Productivity 
Central
FFY2010 70%
FFY2011 90%
FFY2012 81%
FFY2013 100%
FFY2014 87%
FFY2015 96%

Northwest
FFY2010 71%
FFY2011 63% 
FFY2013 100%
FFY2014 77%
FFY2015 100%


Self Determination 
Central
FFY2010 90% 
FFY2011 99%
FFY2012 97%
FFY2013 100%
FFY2014 94%
FFY2015 100%

Northwest
FFY2010 95%
FFY2011 94%
FFY2012 99%
FFY2013 100%
FFY2014 91%
FFY2015 100%


Integration/Inclusion
Central
FFY2010 86%
FFY2011 97%
FFY2012 94%
FFY2013 100%
FFY2014 98%
FFY2015 100%

Northwest
FFY2010 89%
FFY2011 88%
FFY2012 94%  
FFY2013 100%
FFY2014 92%
FFY2015 100%


FFY 2015
Business Results

Supplier/Partner Results 
E. Self Advocacy - Anti-Bullying Campaign 
Training Sessions, Attendees, Evaluation Results (scale of 1-5, 5-highest) FFY 2013-2015

Number of Training Sessions FFY2013 	11
Number of Training Sessions FFY2014 	17
Number of Training Sessions FFY2014 	24

Training Session Attendees FFY2013-2015
2013 Teachers		23
2014 Teachers		24
2015 Teachers		32

2013 Students		330
2014 Students		468
2015 Students		596


Training Session Evaluation Results FFY2013-2015
2013 Knowledge		4.6
2014 Knowledge		4.8
2015 Knowledge		4.7

2013 Usefulness		4.5
2014 Usefulness		4.6
2015 Usefulness		4.6

2013 Quality		4.6
2014 Quality		4.7
2015 Quality		4.7


FFY 2015
Business Results

Supplier/Partner Results 
F. Self Advocacy - Anti-Bullying Campaign 
Self Advocates as Trainers/Teachers and IPSII Results (scale of 1-5, 5-highest)
FFY2013-2015

Number of Self Advocates as Trainers/Teachers	
2013 	4
2014 	6
2015 	9

IPSII Results (Scale of 1-5, 5 = highest)
2013 I	4.8
2014 I	4.9
2015 I	5.0

2013 P	4.8
2014 P	4.8
2015 P	5.0

2013 S	4.7
2014 S	4.9
2015 S	5.0

2013 II	4.9
2014 II	4.8
2015 II	4.9


FFY 2015
Business Results

Supplier/Partner Results 
G. Individuals Employed, and IPSII Results (% = Yes) 
FFY 2013-2015

Individuals Employed
2013 Transition Students	6
2014 Transition Students	7
2015 Transition Students	6

2013 Adults with DD			6
2014 Adults with DD			9
2015 Adults with DD			9

IPSII Results (% = Yes)
2013 I	5.0
2014 I	4.3
2015 I	4.1

2013 P	5.0
2014 P	4.6
2015 P	4.8

2013 S	5.0
2014 S	4.4
2015 S	4.5

2013 II	5.0
2014 II	4.6
2015 II	4.5


FFY 2015
Business Results

Supplier/Partner Results 
H. Employment 
Training Sessions Attendees and Evaluation Results FFY 2013-2015

Training Session Attendees
2013 Individuals/Families			68
2014 Individuals/Families			21
2015 Individuals/Families			114

2013 Businesses/Service Providers	39
2014 Businesses/Service Providers	11
2015 Businesses/Service Providers	354

Training Session Evaluation Results FFY 2013-2015

Individuals/Families and/or Businesses
2013 Knowledge		4.2
2014 Knowledge		4.3
2015 Knowledge		4.5

2013 Usefulness		4.7
2014 Usefulness		4.5
2015 Usefulness		4.9

2013 Quality		4.4
2014 Quality		4.4
2014 Quality		4.7


Governor's Council on Developmental Disabilities 
Minnesota Department of Administration 

370 Centennial Office Building 
658 Cedar Street 
Saint Paul, Minnesota 55155 

www.mn.gov/mnddc
www.mn.gov/mnddc/pipm

Call: 651.296.4018 
Toll Free: 877.348.0505 
MN Relay Service: 800.627.3529 or 711 
Email: admin.dd.info@state.mn.us
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