Results by Program

Variations in satisfaction across the six WorkForce Center System programs depend on the demographics of the customers being served, the funding available to support the program, differences between customer expectations of the program and actual services available, the mandatory versus voluntary nature of the program, and other factors.

Because of these external variations, changes in individual program scores over time are far more meaningful than differences between programs.

NOTE: Beginning with the sample of job seekers served in October 2011, the only WorkForce Center System program still conducting satisfaction surveys is State Services for the Blind (SSB). SSB surveys are conducted on a quarterly basis. The current reporting period reflects 12-month results from customers served in April 2011 - March 2012.

Read Comparison of Program Results.