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Resources and Complaints


If you have questions or concerns regarding your phone service or other communications services, here’s where to go for help: 

Minnesota Department of Commerce
(651) 296-7107
telecom.commerce@state.mn.us 

  • Copies of official commission documents such as orders, carrier lists and tariffs, service area maps
  • Low income assistance information, applications or complaints
  • Locating phone service providers in your area
  • Difficulty completing a phone call
  • Application to provide local or long distance phone service in Minnesota

Minnesota Public Utilities Commission, Consumer Affairs Office
(651) 296-0406
(800) 657-3782
consumer.puc@state.mn.us
http://www.puc.state.mn.us/PUC  

  • Billing disputes/errors
  • Deposits
  • Extended Area Service
  • Rates 
  • Service areas
  • Service Problems (installation and repair)
  • Pre-paid phone cards 

Minnesota Office of the Attorney General
(651) 296-3353
(800) 657-3787
Attorney.General@ag.state.mn.us
www.ag.state.mn.us   

  • Advertising complaints/deceptive marketing
  • Cell phone complaints (e.g., contracts, service, billing)
  • Internet issues
  • Pay-per-minute calls (e.g., entertainment lines, 900 numbers)
  • Recording telephone calls
  • State-to-state or international long distance rates
  • Telemarketing issues
  • Unauthorized charges on phone bills, including slamming
  • Unsolicited faxes 

Federal Communications Commission
(888) CALL-FCC (225-5322)
fccinfo@fcc.gov
www.fcc.gov  

  • 800 and Toll Free numbers
  • Surcharges and fees (e.g., universal service)
  • Radio or television interference 

Better Business Bureau
651-699-1111
1-800-646-6222
ask@thefirstbbb.org  

Cable TV
Call your local City Hall

Department of Revenue
651-296-6181
1-800-657-3777
Salesuse.tax@state.mn.us
http://www.revenue.state.mn.us       

  • Taxes on utility bills 

Federal Trade Commission 

National Do Not Call Registry 

Gopher One (Department of Public Safety) 

"Call Before You Dig" 

  • 651-454-0002 or 1-800-252-1166 

Pay Phones (call pay phone owner at number listed on phone)

  • Refunds
  • Repair

Click on the hyperlinked text to display the contact information.