Consumers may select from a range of calling plans and prices, offered by a number of local and long distance phone service providers. The following considerations may be helpful in choosing the best provider for you:
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Traditional phone service is provided via analog signals over the Public Switched Telephone Network (PSTN). In recent years, more providers have begun offering service using Voice over Internet Protocol (VoIP). Some VoIP providers may have limitations to their 911 service, may need backup power to keep service going during power outages, and may or may not offer directory assistance or listings in telephone directories. So be aware of the differences before selecting your service.
All companies authorized to provide local phone service in Minnesota are required to keep tariffs on file with the Commerce Department that list their service rates, as well as an explanation of all fees and surcharges. These tariffs are open to the public, and you can contact the provider directly or send us an email if you’d like more information. When in doubt, ask the provider to put the rates and terms they are quoting in writing. Be suspicious of any provider that refuses to put terms or rates in writing before you sign up for service.