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Public Alerts

The Commission has received information that consumers using Internet Protocol Captioned Telephone Relay Services (IP CTS) may have received calls from one or more persons purporting to be from the Federal Communications Commission (FCC), requesting the consumers to schedule a visit to the consumer’s home regarding the consumer’s IP CTS phone. 

The purpose of this notice is to alert all IP CTS consumers that the FCC has not been scheduling any home visits to IP CTS consumers. If you receive a phone call from any individual claiming to be from the FCC who wants to schedule a home visit, we recommend that you do not provide any information to the caller, and do not agree to let the caller into your home. In addition, we request that you please report such calls to the FCC’s Disability Rights Office at 202-559-5158 (voice/videophone) or

Important Warning Regarding an E-mail Scam Targeting People Who Are Deaf or Hard of Hearing

Please be aware of an e-mail scam directed at people who are deaf or hard of hearing. View this brief video (in American Sign Language with captions available) to learn more about the scam, how to avoid being scammed, and what to do if you have been scammed. 

If you have been a victim of this scam, please contact the Department of Human Service – Deaf and Hard of Hearing Services Division at:

You may also report the fraud with the Federal Trade commission's website, or with the Internet Crime Complaint Center (a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center).

Here is the video regarding the scam.