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Minnesota Relay Features

  • 800/877/888 Numbers: Minnesota Relay users are able to reach regionally-directed and regionally-restricted 800, 877, and 888 toll-free numbers and business offices of local telephone companies that have special prefixes, all of which would normally be accessible to consumers in their calling area.

  • Answering Machine Retrieval: TTY users can request the relay CA to retrieve messages from the user’s voice answering machine or voicemail.

  • American Standard Code for Information Interchange (ASCII) Split Screen: allows high-speed ASCII computer users and CAs to type and communicate more clearly and quickly.  Similar to voice-to-voice conversation, ASCII Split Screen provides the relay user and the voice party the ability to interrupt when appropriate.

  • CA Gender Request: The relay user can request the CA gender that they would prefer to handle their call (either on a call-by-call basis, or permanently through their Customer Preference/Profile).  Every effort will be made by the relay service to fulfil this request.

  • Caller ID: Calls placed through Minnesota Relay will provide the originating calling party number (ANI), or caller ID information, through the local exchange carrier for all local and most long distance calls.  The relay provides the calling parties 10-digit telephone number to the called party (if not blocked by the calling party).

  • Carrier of Choice (COC): allows a relay user to choose their preferred carrier for long distance calls (intrastate, interstate, and international calls).  This requires the user’s COC to enter into a billing and collection agreement with Sprint.

  • Cellular/PCS Phone Access: the relay platform instantly recognizes calls originating from cell phones and eliminates billing for long distance calls.

  • Credit for Wrong Numbers: Relay users can get immediate credit for toll calls when the wrong number is reached.

  • Customer Preference/Profile Database: offers relay users numerous ways to automatically expedite the initiation of custom calls.  These pre-selected customer calling features include, but are not limited to, communication modes (TTY, voice, and ASCII), long distance carrier of choice, preferred billing method, frequently dialed numbers, emergency numbers, and customer notes for call processing.

  • Directory Assistance: A CA will relay directory assistance calls between a relay user and the Local Exchange Carrier directory assistance operator.  Once the caller makes a request for directory assistance, the CA will contact a Local Exchange Carrier directory assistance operator.  After obtaining the requested phone number, the caller may choose to place the call through the relay or dial it directly (i.e. TTY to TTY). Note: Directory Assistance is often subject to charges by the caller’s local telephone service provider.

  • Deaf-Blind Transmission Speed: A modification of the default transmission speed for Telebraille users.  Relay users who are deaf-blind can set their transmission speeds anywhere from 15 through 60 words-per-minute.

  • Emergency Assistance: Although relay users are discouraged from placing 9-1-1 calls through the relay, calls to 9-1-1 will be placed at the caller’s request.  Through the provider’s E911 database, the CA uses a “hot button” to automatically place a call to the most appropriate Public Safety Answering Point.

  • Enhanced Turbo Code (E-Turbo™): allow a TTY user to automatically submit dialing and call set-up instructions when they call into Minnesota Relay.  This significantly reduces the amount of time necessary for the CA to set up and process the outbound call. The result is that the TTY user is connected to their desired party at a speed that is more functionally equivalent to that of a non-relay call.

  • Error Correction: This feature automatically corrects many typographical errors and spells out non-TTY abbreviations that may be used by the CA in voice-to-text transliteration.

  • Flexible Billing: allows Minnesota Relay users to complete long distance calls using pre-paid calling cards, carrier calling cards, third party billing, or by placing collect calls.

  • Intelligent Call Router: Technology that automatically and seamlessly routes relay calls to the first available CA in the network.

  • International Calls: allows the relay user to place and receive calls to and from anywhere in the world (using English or Spanish languages only).

  • Last Number Redial: allows the relay user to call the last person that they dialed through the relay without having to provide the telephone number to the CA.

  • Three-Way Calling Feature: allows more than two parties to be on the telephone line at the same time with the CA.

  • Transfer Capabilities: allows the CA to transfer a caller to another form of relay service (i.e. CapTel, HCO, Speech-to-Speech, etc.), to customer service, or to a relay center manager.

  • Text Telephone (TTY) Operator Service: is available to complete a TTY to TTY call, obtain directory assistance information, or receive credit for erroneous billing.

  • TTY to TTY Call Release: allows the CA to be "release" from the telephone line after the CA has set up a telephone call between an originating TTY caller and a called TTY party, such as when a TTY user must go through the relay to contact another TTY user because the other TTY party can only be reached through a voice-only interface, such as a switchboard.

  • Turbo Code Capability: allows users to send information at the same speed it is typed, resulting in a more natural conversational flow and the ability to interrupt one another.

  • VCO Calling: Minnesota Relay has a dedicated VCO and a dedicated two-line VCO toll-free phone numbers, which provide significant improvements in service by directing VCO users to specifically trained VCO and two-line VCO CAs.

  • VCO-With-Privacy: allows a VCO caller to use the standard VCO feature without needing to say “Go ahead” or “GA”.  Additionally, the CA does not listen to the VCO user’s spoken words.  Ordinarily, VCO users need to say “GA” so that the CA knows that it is the other party’s turn to speak.  The responsibility for taking turns when speaking rests entirely upon the calling and called parties because the CA does not hear what the VCO user says.

  • Voice Call Progression: allows voice or HCO callers to listen during call set-up (i.e. ringing or busy).