Would you be upset if you tried to call a business and they kept hanging up on you?
There are over half a million consumers in Minnesota who are deaf, hard of hearing, or speech disabled, and they use a specialized telecommunications service – called Minnesota Relay – to call businesses and organizations like yours. However, many businesses unknowingly hang up when they receive a Minnesota Relay call because they think it is a telemarketer, or because they don't understand how a telephone call through Minnesota Relay works.
Minnesota Relay is provided by the Minnesota Department of Commerce – Telecommunications Access Minnesota, and is a free public service that connects people who have a hearing or speech disability and the person with which they wish to speak, such as your business. This is accomplished via a relay center staffed by specially trained communication assistants (CAs) who facilitate the telephone conversations. Thousands of Minnesotans use Minnesota Relay everyday to make personal and business phone calls.
The Minnesota Relay Business Partner program was developed for the purpose of familiarizing Minnesota businesses with receiving and placing relay calls in order reduce or eliminate the hang ups that relay users sometimes experience when contacting a business by phone. Any business – large or small – that is located in Minnesota may become a Minnesota Relay Business Partner.
There is no cost to become a Minnesota Relay Business Partner. Just give us a call or send an e-mail and request a free presentation for your business. During the presentation your business will receive a folder with helpful information and training materials. By clearly explaining the relay call process, we can help you and your employees feel confident receiving calls from Minnesota Relay users.
For more information, or to schedule a free Minnesota Relay Business Partner presentation, call 1-800-657-3775 or send an e-mail to firstname.lastname@example.org.